FAQs

Q: Is your office accepting new patients?
A: Yes, we always welcome new patients. Contact our office for additional information.

Q: Can I schedule a meet and greet with a pediatrician?
A: Yes, we encourage parents-to-be and new families to schedule a visit at our office for a meet and greet. This is a great opportunity to get acquainted with our office and staff.

Q: What is the best way to schedule an appointment?
A: You can schedule an appointment by calling our office during the following business hours:
Monday – Thursday 7:30am–7:45pm
Friday 7:30am–5:45pm
Saturday 7:45am until last scheduled appointment

Q: When should I call to make an appointment?
A: To enable a better selection of time and day, please call for appointments as early as possible. If you are unable to make it to a physical appointment, please notify us 24 hours in advance. If you are unable to make it to a sick appointment, please notify us 1 hour in advance. This will provide the opportunity for another patient in need of care to be seen.

Q: When should I add my child to my health insurance?
A: As soon as your child is born, contact your employer’s human resource department or your insurance agent. Most insurance companies only allow 30 days from the child’s birth date to add a dependent to your policy.

Q: What questions should I ask my insurance provider?
A: Please confirm the following information:

  • Is ABC Pediatrics a participating provider in my insurance plan?
  • Does my insurance cover well care visits?
  • Does my insurance cover immunizations?
  • Are there any limits?
  • Do I have copay?
  • Do I have a deductible? And if so, what services are subject to deductible?

Q: How often will my child be seen for well visits and immunizations?
The American Academy of Pediatrics recommends this schedule for routine well-care visits:

  • 3 to 5 days
  • 2 weeks
  • 1 month
  • 2 months
  • 4 months
  • 6 months
  • 9 months
  • 12 months
  • 15 months
  • 18 months
  • 24 months
  • 30 months
  • 3 years
  • And once every year thereafter for an annual health supervision visit that includes a physical exam as well as a developmental, behavioral, and learning assessment.

Q: What to do when the office is closed?
A: If you have a life-threatening emergency, call 911. For non-life-threatening problems, please call our main number (630-355-0003) to be directed to the physician on call. For other issues such as appointment rescheduling/cancellations or prescription refill requests please leave a message for our front staff and we will return your call the following business day.

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