FREQUENTLY ASKED QUESTIONS

FAQ for Expectant Parents

How often will your child be seen for well visits and immunizations?

The American Academy of Pediatrics recommends well visits at 3 to 5 days old, two weeks, two, four, six, nine, twelve, fifteen, eighteen and twenty-four months and annually after that. Immunizations will be given at the two week, two, four, six, nine, twelve, fifteen and eighteen month, five and fourteen year well examinations. It is important that your child be scheduled for these examinations and immunizations.

What to ask your insurance company?

Is ABC Pediatrics a participating provider in your insurance plan?
Does your insurance cover well care visits?
Does your insurance cover immunizations?
Do you have a copay?
Do you have a deductible?

When to add your child to your health insurance policy?

As soon as your child is born, contact your employer’s human resource department or your insurance agent. Most insurance companies only allow 30 days from the child’s birth date to add a dependent to your policy.

What to do when the office is closed?

If you have a life threatening emergency, call 911. ABC Pediatrics has a 24 hour answering service. If you have a question that can wait, you may leave a voice mail message and someone will respond to your message first thing in the morning of our next business day. If you need prompt attention, you may call our number and the answering service will page the doctor immediately. If you have not had a phone call back from the doctor within 15 minutes for an emergency or 1 hour for a routine call, you should call again and inform the answering service you did not receive a call back from the doctor.

When is the office open?

Our office is open 7:30 AM on weekdays and 7:45 AM on Saturdays. Our office closes at 7:30 PM Monday through Thursday and 6:00 PM on Fridays.

When will your baby’s next exam take place?

The next routine well exam for your baby will be at 2 weeks of age.

How soon after birth will the pediatrician see your baby?

Most hospitals ask for the name of your pediatrician when you are admitted to deliver your baby. Your baby will be examined by the pediatrician within the first 24 hours of life. If you are delivering at Edward Hospital our doctors will be available to you and your baby. This will give you an opportunity to get answers to any questions you may have at that time. Your first routine well exam for your baby will be at 3 or 4 days of age. If you deliver your baby at a hospital where our doctors are not on staff, please call our office after delivery to arrange your baby’s first exam.

FAQ for New Families

When is the office open?

Our office is open at 7:30am on weekdays and 7:45am on Saturdays. Our office closes at 7:30pm Monday through Thursday and 6pm on Fridays.

What do you need to do before your first appointment?

Please send our office a copy of your child’s medical records. A medical records authorization form is enclosed to be sent to the previous doctor’s office to authorize the release of your child’s medical records to us.

When should I call to make an appointment?

To enable a better selection of time and day, please call for appointments as early as possible. If you are unable to make it to a physical appointment, please notify us 24 hours in advance. If you are unable to make it to a sick appointment, please notify us 1 hour in advance. This will provide the opportunity for another patient in need of care to be seen.

What to do about questions you have before your first office visit?

A registered nurse from ABC Pediatrics is available during office hours. After we have received medical records from your previous doctor’s office, the nurse will better be able to answer any concerns. If you have questions or concerns, please call us at (630) 355-0003.

What to do when the office is closed?

If you have a life-threatening emergency, call 911. For non life-threatening problems, ABC Pediatrics has a 24 hour answering service. If you need prompt attention, you may call our number, press 0 (zero), and the answering service will page the doctor. If you have not had a return call from the doctor within 15 minutes for a non life-threatening emergency or 1 hour for a routine call, you should call again and inform the answering service you did not receive a call back from the doctor. If you don’t need a physician call back, but need to leave a voice mail message, you may do so by pressing 1 (one). Someone will respond to your message on our next business day.

What to ask your insurance company?

Is ABC Pediatrics a participating provider in your insurance plan?
Does your insurance cover well care visits?
Does your insurance cover immunizations?
Do you have a copay?
Do you have a deductible?

How often will your child be seen for well visits and immunizations?

The American Academy of Pediatrics recommends well visits at 3 to 5 days old, two weeks, two, four, six, nine, twelve, fifteen, eighteen and twenty-four months and annually after that. Immunizations will be given at the two week, two, four, six, nine, twelve, fifteen and eighteen month, five and fourteen year well examinations. It is important that your child be scheduled for these examinations and immunizations.

Where do ABC Pediatrics doctors have hospital admitting privileges?

All the doctors have full privileges at Edward Hospital in Naperville.